We offer the best products at the best price available on every item in our store. All prices are listed in U.S. dollars. Orders placed at SMARTMADNESS.com will be charged in U.S. dollars. If you live outside the U.S., this charge is converted by your bank into your local currency and should appear on your credit card statement in that currency.
We will match the published price of any US supplier* -- even their current sales prices! If you find an item advertised at a lower price, make a notation in your online order, call or email us at firstname.lastname@example.org with your price match request (see terms and details below). We'll sell you the SAME item at the SAME price! If you've already purchased the item from us, we'll even price match (for store credit only) as long as you contact us with your request within 7 days of placing your order.
This offer is restricted to identical items offered for sale in writing or on the web. When making your price match request, you must provide us with a link to the competitor's Internet URL for the item, a copy of the written ad or written quotation, which must include Supplier's part number, description and price.
Price Match Terms and Fine Print:
In some cases we may choose not to price match; here are some reasons why:
• The competitor's product is not an exact match (identical manufacturer & model) with ours.
• The competitor with the lower price does not have the item in stock at their warehouse.
• The competitor's total price (including shipping, handling, taxes, etc.) is higher.
• The competitor's product is used, refurbished, reconditioned, or a display model.
• The competitor is not selling in US dollars.
• The product is a clearance or closeout item.
• The item is not found within the first 10 items listed on major search engine results.
• The competitor is not manufacturer authorized or has advertised below the manufacturers minimum allowed price for the item.
* Qualified U.S. Suppliers are established businesses that routinely and regularly sell the item to be matched from an established physical storefront or warehouse.
While we endlessly aim to maintain the accuracy of item availability, descriptions and availability, we reserve the right to correct errors. We reserve the right to choose not to honor this offer.
How to Request a Price Match:
Please send a separate email with the subject header of PRICE MATCH REQUEST. Provide the competitor's name, part number, item description, URL link to the exact item and the competitor's price along with your request to price match. If we agree to match the price, you will be contacted with a confirmation and directions on how to place your order for the price request. In the event we cannot match the price, we will notify you by email.
Alternatively, you may call us with your request. We'd love to talk with you. We generally respond to price match requests within one business day.
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E-mail: (Note: Only used for follow ups and / or support.)